The acquisition combines Nurix’s voice AI capabilities with Verloop.io’s conversational AI expertise, strengthening enterprise AI deployments across India and the Middle East.
Bengaluru, July 9, 2026: Nurix AI has announced the acquisition of Verloop.io, strengthening its enterprise AI platform by combining voice and chat capabilities to help businesses automate customer engagement and operational workflows.
The acquisition expands Nurix AI’s conversational AI offerings by integrating Verloop.io’s expertise in chat automation with NuPlay, Nurix’s flagship voice AI platform. The combined platform is aimed at enabling enterprises to deploy AI agents across voice, chat and emerging AI-native channels while improving operational efficiency and customer experience.
Verloop.io currently powers more than 20 million customer interactions every month across industries including banking, financial services, fintech, retail and telecommunications. The acquisition also strengthens Nurix AI’s presence in India and the Middle East, where messaging-led customer engagement continues to grow.
Founded by entrepreneur Mukesh Bansal, Nurix AI develops enterprise AI agents that automate complex business workflows and help organisations move beyond pilot projects to production-scale AI deployments. The company is backed by General Catalyst, Accel and Prosus.
Mukesh Bansal, Founder and CEO of Nurix AI, said, “AI is becoming a core operating layer for enterprises, but its value will be measured by real business outcomes, not pilots. Acquiring Verloop.io strengthens our ability to help enterprises move from experimentation to measurable ROI. Their expertise in chat automation, combined with Nurix’s work in voice AI, gives us a stronger platform to automate workflows across key customer touchpoints.”
Founded by Gaurav Singh, Verloop.io specialises in AI-powered conversational platforms that automate customer interactions across digital channels. Following the acquisition, Gaurav Singh will join Nurix AI’s leadership team and will contribute to product strategy, enterprise growth and the development of next-generation AI agents.
Gaurav Singh said, “Over the last decade we’ve learned that enterprises don’t struggle to understand the possibilities of AI, but they struggle to deploy it reliably at scale. Together with Nurix AI, we have exactly the kind of agentic platform we believe the market needs, and together we can dramatically accelerate how quickly enterprises adopt autonomous AI across the customer lifecycle.”
The acquisition enhances Nurix AI’s ability to support businesses requiring AI-driven customer interactions across both real-time voice communication and chat-based digital engagement. Following the transaction, Verloop.io will operate as part of Nurix AI. The companies have not disclosed further details regarding product integration plans.
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