G.S. Bhalla, Co-Founder and Chief Executive Officer of Cosentus, said the platform handles up to 3000 daily interactions across eligibility, claims, billing and scheduling processes
Healthcare providers are increasingly turning to automation to manage growing administrative demands, as Cosentus has introduced an artificial intelligence platform designed to streamline revenue cycle operations across high-volume workflows.
The platform, Cosentus.ai, has been developed to support healthcare providers in managing routine administrative interactions across patients, insurance payers and internal teams. It focuses on key areas such as eligibility verification, insurance claim follow-ups, prior authorisation tracking, appointment coordination and patient billing support.
Cosentus.ai uses voice-enabled AI agents to handle repetitive communication tasks and supports more than 30 languages, including Hindi, Tamil, Arabic, Mandarin, Spanish, French and Portuguese. The system can also switch between languages within a single interaction, allowing for continuity in communication across diverse user groups.
G.S. Bhalla, Co-Founder and Chief Executive Officer, Cosentus, said, “Healthcare providers today are dealing with a significant volume of administrative interactions across patients, insurers and internal teams. Revenue cycle management remains one of the most operationally intensive functions in healthcare, and inefficiencies in this area directly affect both financial performance and patient experience. We built Cosentus.ai in-house to address this challenge by automating repetitive communication workflows and improving the productivity of revenue cycle teams, allowing them to focus on more complex, judgment-based work.”
He added, “As healthcare systems increasingly adopt technology-enabled operating models, we believe AI will play an important role in supporting workforce productivity and operational efficiency across the sector. Cosentus.ai’s multilingual capabilities and seamless integration with existing provider systems ensure minimal disruption to workflows. With India continuing to strengthen its role in healthcare administrative and technology-enabled services, we believe the country is well-positioned to contribute to the next phase of AI-enabled healthcare workflow innovation.”
The platform is built for enterprise-scale deployment and is designed to manage large volumes of concurrent interactions. It currently processes approximately 3000 calls per day, with capacity expected to increase as adoption expands.
Cosentus.ai integrates with third-party electronic medical records and practice management systems, along with Cosentus’ Medcloud platform, enabling real-time data access during interactions. This allows AI agents to retrieve relevant account information and support more context-aware communication with patients and payers.
Specialised AI voice agents are deployed across different stages of the revenue cycle, including insurance eligibility verification, pre-service cost estimates, claim status follow-ups, denial resolution support, prior authorisation tracking, appointment scheduling, payment support, underpayment review and routine patient enquiries, including after-hours assistance.
As administrative complexity continues to affect healthcare operations, demand is rising for technology solutions that improve accuracy, responsiveness and scalability. India is also emerging as a key hub for healthcare revenue cycle management and technology-enabled services, supported by process expertise, analytics capabilities and a growing technology talent base.
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