Telecalling remains a winning strategy when it comes to engaging with prospects and customers in a more personalized manner. Given how important telecalling is to businesses, the NeoDove Team set about transforming this process so that businesses could utilize it more effectively.
With the objective of enhancing the sales and marketing outcomes of companies worldwide, NeoDove was founded by Ankit Kumar Agrawal, ex-Cvent and ex-CarDekho, and Arpit Khandelwal, IIT Bombay alumnus and ex-Ola, in January 2020.
More than 20 months have passed since its inception, and today it has become the fastest-growing telecalling CRM in India. NeoDove, in these months, has firmly established its presence across multiple industries such as edtech, fintech, retail, automobile, and so on. Leading brands like LenDenClub, MentorKart, DHA Fortune Group and dealerships of OEMs such as Honda, TATA, Bajaj, Mahindra, etc. are among its hundreds of clients.
Through NeoDove, Arpit and Ankit aim to address the multitude of problems that manually-driven lead and call management processes pose for a company. With their software solution, companies can effectively streamline their telecalling, customer engagement and lead management processes.
“In general, people are sceptical about newer technology, and there are a number of valid reasons for their concerns, such as the costs, the unpredictability of results, etc,” says Arpit, NeoDove’s co-founder. “With NeoDove we prioritize such concerns because, in the end, the user must benefit out of it, otherwise all efforts are worth nothing if they don’t solve anything. I can, without a shadow of a doubt, say that our solution has served its purpose and will continue to do so.”
NeoDove’s various attributes make it the ultimate combination of function, ease, and results. With features such as an autodialer for progressive and automated dialing, lead management system for real-time management of the sales pipeline, multichannel customer outreach and engagement through WhatsApp, email, and SMS with just one touch, integrations with various platforms such as your company’s website, Google Ads, Facebook Ads, Just Dial, and more, NeoDove simplifies your telecalling and sales engagement processes to help you achieve maximum results from your telecalling team.
What really makes this SaaS startup stand apart is its flexible approach to providing solutions to its customers. It is their product’s customizability as well as its comprehensive nature that has gained a great appeal among its users. Each month, NeoDove introduces relevant product updates to make the experience smoother and better. Their recent upgrades include integrations with IndiaMART and Exotel, configurable WhatsApp fields, SMS automation, and more.
Speaking of standing apart, one of the most revered aspects of NeoDove is their Customer Success Team. Their CS Team ensures that the users receive unparalleled support at every phase of their experience and achieve the results that NeoDove promises.
The NeoDove Team’s focus has always been vested in building a solution that is both powerful as well as simple. It was clear to the founders that handling data on multiple Excel sheets and making phone calls peering at them endlessly, and similar activities were detrimental to a telecaller’s efficiency. NeoDove was designed in such a way that it not only enhanced telecalling teams’ performance but also inspired its customers to take advantage of the potentials of the telecalling process and motivated them to grow their telecalling teams to connect with a wider customer base.
In the months following their foundation, NeoDove has enabled its customers to increase their revenue by up to 5x. But that is not all, the total number of interactions made by their customers stands at a mighty 10 million+ at present, and the number continues to rise each day.
“Our team and our platform are both here to assist our users in taking their businesses to an entirely new level. It’s extremely heartening not only to see how far we’ve come in the last few months but also how much our platform has helped our users scale and strengthen their businesses,” says Ankit, NeoDove’s co-founder.
Now, on to their growth in these months, after a successful seed round led by India Quotient in March 2021, NeoDove has aggressively expanded its Marketing, Customer Success and Sales teams to be able to reach and provide to more customers. The company is witnessing a 2x month-on-month growth whilst enabling businesses to increase their sales.
NeoDove’s journey began during the pandemic’s early stages. At that point, most of the businesses had trouble adjusting to remote working. Despite the pandemic’s challenges, NeoDove remained determined to assist businesses in making the move to remote working as painless as possible. Thousands of users across the country today trust their platform to be the ultimate solution to their telecalling and sales engagement needs.