Channel and Operation Management Department of BOC has obtained ISO 9001 Quality Management System Certification from BSI, and the certificate issuing ceremony was held on December 18 in Beijing Haoyang Mansion.
Mr. Zhang Le, VP of BSI China, and Mr. Wang Qingyang, North China Sales Director of BSI, attended the certificate-issuing ceremony on behalf of BSI. Mr. Zhang extended warm congratulations to the Channel and Operation Management Department of BOC for obtaining certification of ISO 9001:2015 Quality Management system. Mr. Wang Haiquan, General Manager of Channel and Operation Management Department, and relevant personnel attended the certificate-issuing ceremony.
Mr. Wang Haiquan delivered a speech on obtaining the certification, and also expressed appreciation for BSI’s professional audit and certification, and congratulations on successfully achieving ISO 9001 Quality Management System certification.
For this certification, four teams from BOC including Parameter Management, Credit Operation, Teller Management, Process Management and Service Experience participated in the audit. The business scope covers parameter configuration management of Core Banking System and Smart Counter System in domestic and overseas regions, corporation loan transaction processing of head office, system user authority configuration of Core Banking System and peripheral systems, management of branch teller operation standardization.
Comments by Mr. Zhang Le:
Successful achieving ISO 9001:2015 certification of the Channel and Operation Management Department of Bank of China Limited fully demonstrates our organization’s long-term development strategic vision as well as rigorous and serious work attitude. The achievement also highlights that the Management attaches great importance to improvement of their own management level and is determined to be in line with international standards so as to ensure that BOC continues to be a new model in the industry in terms of serving the society, pursuing excellence as well as being committed to innovation and development.
The efforts of the leaders of Channel and Operation Management Department of Bank of China Limited to promote total quality management fully demonstrate the foresight and international vision of the Management, and further reflect the enterprising spirit of innovation and the competitive position in the industry.
BSI is deeply admired for the professionalism and rigorous working attitude of all personnel of Channel and Operation Management Department in the implementation process of the certification project. This also played a catalytic role in finally passing the strict audit of the auditing team and obtaining the Quality Management System certificate.
About audit / Highlights
The project audit team felt that the leadership sincerely hopes that the system can be combined with the business and can standardize the workflow;
The system promoted accurate understanding of the standard clauses by the parameter-setting teams of the departments;
The personnel involved in the audit of each department showed considerable professionalism and dedication;
In terms of system organization, cooperation was smooth and links were clear;
During the auditing, the rigorous working attitude, bilingual communication and ability of dealing with problems impressed the audit team deeply.