Lexicon IHM focuses on creating future General Managers by developing mindsets, attitudes, and skills

Prittle Prattle News in conversation with Mr. Sagar Chitre, Principal, The Lexicon Institute of Hotel Management

Mr. Sagar Chitre brings a rich experience of over two decades in the Hospitality Industry. A progressive leader and hospitality educator with a strong work ethic and integrity, Mr. Sagar Chitre strives to create value in the field of hospitality education for budding hospitality professionals. With his rich and varied experience in the hospitality Industry gathered through working with eminent hospitality businesses in India and overseas, Mr. Chitre has won many accolades. Some of his most valuable experiences as an industry professional have been with reputed global brands such as Marriott International and Sol Melia. Mr. Sagar Chitre possesses a Master’s degree in Hospitality & Tourism and a Post-graduate Education from the United Kingdom and is currently pursuing his Ph.D. As an academician, Mr. Chitre has worked in various leadership roles, most recently being the Principal of a renowned institution. He is also skilled in administration and management, ensuring stringent adherence to academic policies and standards of excellence.

Can you provide more information about your range of products and services? What is unique about your business?

Lexicon Institute of Hotel Management, “By the Hoteliers, For the Hoteliers,” focused on creating and nurturing leaders with a “Believe in Yourself” mindset. The institute aims to equip students with relevant industry skills and a diverse, dynamic, challenging, and evolving work environment.

As the Lexicon IHM, how do we support and make this possible? 

Lexicon IHM focuses on developing a ‘Belief in Yourself’ mindset and an industry-relevant curriculum. The institute’s Advisory Council comprises hospitality industry leaders, experts, and professionals from media and education and supports curriculum development. Research-oriented internships provide hands-on experience and opportunities for students to research to solve industry-related problems. The institute focuses on creating future General Managers by developing mindsets, attitudes, and skills through events and entrepreneurship projects, enhancing business acumen, social and networking skills, and decision-making abilities. Faculty and leadership invest in students’ 360° development.

We are the first institute in India to have hospitality organizations like Marriott International, Accor India, Hyatt Hotels Corporation, and Sarovar Hotels & Resorts’ classrooms in our institute, providing hands-on learning opportunities to our students. Along with these esteemed partners, we have collaborated with NV Lifestyles Davidoff, the Food Bloggers Association of India, Job Plus, and the Pahal Foundation to impart holistic education to our students. Our programs include a 3-year program in hospitality studies and 11-month post-graduate programs in hospitality studies and room division management. 

What major evolutions have occurred in the hospitality industry over the past few years?

The Hospitality Industry has undergone significant changes in the past five years, driven mainly by emerging technologies and the pandemic. Hotels and restaurants increasingly use technology to enhance guest experiences, including mobile check-in and ordering. Personalization is rising, with hotels using data to personalize offerings based on guest preferences. Sustainability has become a key focus, with more hotels and restaurants adopting eco-friendly practices. Wellness and hygiene have become top priorities, with health-focused amenities like fitness centers and healthy food options. The rise of alternative lodging options like home-sharing platforms has disrupted the industry, prompting traditional providers to offer more flexible booking options and innovative pricing strategies. Overall, the industry is now more focused on personalized experiences that cater to evolving consumer needs and preferences, and we can expect to see further evolution as new technologies continue to emerge.

 Business-to-Customer Success Factors in the Hospitality Industry 

To succeed in the hospitality industry, connecting with people and understanding their needs is crucial, whether on a personal or community level. Four critical factors for success are personalizing services, creating value, managing relationships with internal and external customers, and staying up-to-date with technology trends. Businesses can thrive and excel in the industry by focusing on these factors.

What is the projected B2C outlook for the post-COVID-19 scenario by 2030?
The global hospitality industry has grown significantly, rebounding from the pandemic’s impact. The travel industry has come a long way as people become more confident about traveling. The Hospitality Global Market Report 2022 indicates that the global hospitality market witnessed a compound annual growth rate (CAGR) of 15.1%, rising from $3,952.87 billion in 2021 to $4,548.42 billion in 2022, as evidenced by the strong figures. These numbers reflect the industry’s stability and growth, leading to a positive outlook. The hospitality industry can expect exciting opportunities if this trend continues.
What led you to choose this particular industry over other options?
Being in Hospitality Education gives me a chance to bridge the gap between the industry and young minds, creating a solid foundation for the future. Witnessing students’ success and knowing I had a part to play in it is an incredibly fulfilling experience. Studying Hospitality provides transferable skills like customer service, time management, and problem-solving that are invaluable for any career. The hotel industry is an excellent starting point for building a successful career with these skills.
What motivates you to participate in CSR initiatives, and how do you feel about it?
The joy of giving back motivates me to contribute to causes. We are all equipped to help, no matter how small the contribution. We can provide support to those who need it.
Inspiring quote for aspiring youth.
Being humble and grounded are essential traits required for any hospitality professional because the guests may forget what you said, but they will never forget how you made them feel.
Mr. Sagar Chitre, Principal, The Lexicon Institute of Hotel Management
Can you provide more details about your obstacles while building and maintaining the business?
Challenges are a part of any endeavor, but we can manage them by categorizing them as within or beyond our control. When challenges are within our control, it is usually easier to brainstorm solutions and collaborate with our team to overcome them. However, for challenges that are beyond our control, seeking advice and guidance from senior leaders within our organization or network can be beneficial. Maintaining a positive attitude and being determined to overcome challenges is essential to success.
Prittle Prattle News composed this article as an Interview.
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