Lava announces “Service At Home” for all of its upcoming smartphones

Lava International Limited, an Indian mobile phone manufacturer, has extended its aftersales service to all its upcoming smartphones.

Service At Home further expanding its Agni Mitra services, Lava is opening up their doorstep service by providing ‘Service at Home’, covering around 9,000 pin codes nationwide.

The service request will be responded within two hours of filing a complaint and will be resolved within 48 hours.

“Service at Home is a one-stop solution for all after sales requirements of a customer,”

says, Mr. Satya Sati, Head of Customer Service, Lava International Limited.

With the launch of the Blaze series in July 2022, Lava introduced this concept of service at home.

Taking a step Lava is now going to provide this Service At Home for all upcoming smartphones, without limiting to the Blaze series.

This Service At Home can be availed within the phone’s warranty period via Lava’s official website, call centre, Lava care app and official whatsapp number, which can also be scanned through QR code printed on the box.

In case of minor software and hardware issues, it will be resolved at home, while in case of major issues the phone will be collected, repaired and delivered to the customer at home.

Along with free pick-up and delivery, Lava also offers free screen replacement Service At Home to its customers.

“Service at Home is a one stop solution for all after sales requirements of a customer. We now offer this service for all upcoming smartphones as an effort to do away with the idea of long ques at service centres and elevate the customer experience. Also, the goal was to go beyond what was traditionally being offered to customers in terms of service. Experiencing a redefined customer service, users can unwind at home while a Lava representative fixes their smartphone”

said, Mr Satya Sati, Head of Customer Service, Lava International Limited.

Lava’s service can be availed even in the remotest areas, as of July 31, 2021, we had 705 service centers and 60 service on wheels across India.

Lava has both its internal resources and collaboration with third parties (Lava authorised service partners) to provide this service. In the past, Lava made efforts to improve customer service, including the introduction of ‘Service on Wheels’ (SVUS 2020 & Stevies Award 2020/2021) during pandemic and a dedicated relationship manager, ‘Agni Mitra’, for the company’s product Agni 5G.

In the case of Agni, there has been an instance where Agni Mitra travelled with a consumer on a train to resolve his problem that too without any extra cost.

About Lava International Limited

Made in India, Made for India
End-to-end focused mobile handset and mobile handset solutions Company based in India, with operations in a number of countries. Lava has been a part of the of Govt. of India’s ‘Make in India’ initiative.
With the vision to “Empower people to do more, to be more” the company was established in 2009. The corporate office of Lava International Limited is headquartered in Noida, Uttar Pradesh.
The company Company has its manufacturing facilities facility and a repair factory in an approximately 165,000 square feet area in Noida, Uttar Pradesh, India. As of August 31, 2021, the Company’s manufacturing facility had a production capacity of 42.52 million Feature Phone Equivalent handsets per annum.


Lava International Limited is proposing, subject to receipt of requisite approvals, market conditions and other considerations, to make an initial public offering of its equity shares and has filed a draft red herring prospectus (“DRHP”) with the Securities and Exchange Board of India (“SEBI”).
The DRHP is available on SEBI website at as well as on the website of the book running lead managers, i.e., Axis Capital Limited at, BOB Capital Markets Limited at, DAM Capital Advisors Limited (formerly IDFC Securities Limited) at, SBI Capital Markets Limited at, and the websites of BSE Limited and National Stock Exchange of India Limited at and, respectively.
Investors should note that investment in equity shares involves a high degree of risk and for details relating to the same, see “Risk Factors” of the red herring prospectus when available. Potential investors should not rely on the DRHP for any investment decision.
This article was shared with Prittle Prattle News as a Press Release.
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