WhatsApp, the global instant messaging service, issued its first monthly report by the new Intermediary Guidelines and Digital Media Ethics Code, commonly known as the IT Rules, 2021, on Thursday.
Aside from WhatsApp, Facebook issued another report on Thursday providing the information on concerns it received from users in India via the grievance mechanisms from May 15 to June 15, 2021. According to the study, which was released between May 15 and June 15, 2021, WhatsApp banned 2 million Indian accounts during these 30 days, and it got 345 reports during this period.
“We are especially focused on prevention because we feel it is far preferable to prevent bad conduct from occurring in the first place than to identify it after harm has happened. “Abuse detection functions at three phases of an account’s lifecycle: at registration, during messaging, and in reaction to negative feedback, which we receive in the form of user complaints and blocks,” WhatsApp stated in its study.
The platform considers every WhatsApp account with a phone number beginning with +91 to be an Indian account. It banned 2 million Indian accounts in compliance with its three-stage approach. More than 95% of the banned accounts had made “unauthorized use of automated or mass messaging.”
Aside from WhatsApp, Facebook issued another report on Thursday providing the information on concerns it received from users in India via the grievance mechanisms from May 15 to June 15, 2021. According to the study, Facebook received 646 complaints through various grievance systems and reacted to them. It got 73 complaints from users about false profiles impersonating them and 198 complaints about accounts being hacked.
There were also 22 requests for access to personal data from users and 18 complaints about unsuitable or offensive content. “Of these inbound complaints, we gave tools to consumers in 363 situations to help them fix their difficulties. According to Facebook’s study, these include pre-established routes for reporting material for particular breaches, self-remediation processes where customers may download their data, and avenues to handle account hacking concerns.
Similarly, between May 15 and June 15, 2021, users on Instagram made 25 reports complaining about content exposing them complete or partial nudity, while there were seven instances of accounts being hacked. On July 2, Facebook released its first monthly report.
It stated that it had used artificial intelligence to take proactive action on 1.8 million pieces of content containing adult nudity and sexual activity, 2.5 million bits of violent and graphic content, and approximately 25 million pieces of spam.
Prittle Prattle News has curated this article.
By Reporter
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